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Hosted Cloud Call Center

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Cloud Hosted Call Center

Let us manage your Phone System

If your company provides small support-based call center support or if you are a full featured, high volume call center with complex systems, NathTel can save your company valuable time, money and resources through our Hosted Call Center solution. Our cloud-based solution is affordable, user-friendly and accessible from anywhere at anytime.

Hosted Call Center is quick to deploy and only requires a computer, phone and an Internet connection. Agents can operate as a virtual team from anywhere in the world without having to install additional hardware or software from their remote location. This means reducing overhead while increasing responses from customer service agents and representatives through email, SMS, chat or telephone

Why NathTel's Hosted Call Center?


NATHTEL HOSTED CALL CENTER

Enhanced Agent
Availability Connect with workforce beyond the limitations of the office with service that ties numbers to an individual, not just to a specific desk phone.

Centralized Administration
Hire talent regardless of location and bring management continuity to a geographically dispersed team.

Refined Supervisor Tools
Enable administrators to easily monitor agent availability, manage active call queues and view detailed reports with browser-based applications.

Heightened Remote Access
Control feature settings from any Internet-enabled mobile device, laptop or PC by just logging into our sophisticated subscriber portal.

AUTOMATIC CALL DISTRIBUTION

Dedicated
No Answer Treatments Apply advanced call forwarding policies to stranded, bounced, and overflow calls as well as to customized automated night and holiday schedules.

Increased
Agent Productivity Route inbound calls with priority queuing based on skill set, the least busy agent, or the first available agent so customers reach the appropriate agent.

Personalized
Customer Service Increase first call resolution and lower abandonment rates with Auto Attendant and Dialed Number Identification Service (DNIS) feature. Callers are greeted with tailored messages and directed to specific queues based on reason of call.

Pooled Staff
Resources Create ACD groups that span across various departments and locations to produce a balanced workload that optimizes teams, alleviates agent burnout and ups the ante on employee satisfaction.


REPORTING AND MONITORING TOOLS

Call Monitoring
Monitor agent presence and manage call activity with user-intuitive dashboard that displays real time status, live statistics, calls in queue, wait time, and more.

Silent Monitoring
Listen in on agents interaction with customers for review purposes.

Call Reporting
Run default and customized reports to pull on demand charts and historical reports with statistics on agent and queue activity.

Call Barge
In Join calls or barge in during silent monitoring when high-level input is needed. Feature is often used by supervisors during training sessions.

Call Control
Use Click-to-Dial and drag and drop Call Transfers to manipulate queued calls and lessen call wait time for an improved quality of service.


COMPREHENSIVE SOLUTIONS

Scalable Services
Accommodate business growth and development effortlessly with our easy to deploy lines and services.

Tailored Solutions
Customize basic, standard and premium level offerings with flexible feature sets that can fit the unique service requirements of any business.

Bundled Packages
Integrate Contact Center with other hosted services. Benefits include one point of contact for support, consolidated billing and simplified customer experiences.

Disaster Recovery
System Keep your call center operating during an outage with our geo-redundant network and a power supply backed by generators.

Secure Network
Access to our reliable architecture provides greater protection against fraudulent activity like eavesdropping, call hijacking and password scrutiny.



Scalable

Scalable

Add new users, extensions, phone numbers, etc with our online portal

Low Cost

No setup fee and low monthly costs than traditional phone systems

Easy to Manage

Our online portal is very user friendly. Easy to manage users, extensions, etc.

High Availability

We have multiple datacenter Active/Active. We are using Clustered VoIP Servers.

99.9% Uptime

We guarantee that your phone system will be online 99.9%.

24/7 Tech Support

Trained, in-house experts are here to help you out 24/7.

Hosted Call Cetner Plans

NATHTEL-CS1

STARTING FROM

$29.99

PER MONTH
  • Up to 5 Agents
  • USA Phone Number Free with 5 Inbound Channels
  • Hosted Call Center PBX
  • Free PC and Mobile Dialers
  • Unlimited Queues, IVR, Recordings
  • No Contract
Contact Sales

NATHTEL-CS2

STARTING FROM

$99.99

PER MONTH
  • Up to 20 Agents
  • USA Phone Number Free with 10 Inbound Channels
  • Hosted Call Center PBX
  • Free PC and Mobile Dialers
  • Unlimited Queues, IVR, Recordings
  • No Contract
Contact Sales

NATHTEL-CS3

STARTING FROM

$299.99

PER MONTH
  • Up to 100 Agents
  • USA Phone Number Free with 20 Inbound Channels
  • Hosted Call Center PBX
  • Free PC and Mobile Dialers
  • Unlimited Queues, IVR, Recordings
  • No Contract
Contact Sales

All Cloud Hosted Call Center PBXs Come With Follwoing Features


  • Auto Attendant Menu
  • Call Routing
  • Call Recording
  • Call Screening
  • Conference Calling
  • Extensions / Users
  • International Call Forwarding
  • Local Phone Number
  • Management Portal
  • Mobile App
  • Outbound Calling
  • Professional Greetings
  • Online Account Management
  • Black List
  • Follow Me
  • Music On Hold
  • Speed Dial
  • E-911 Service
  • Voicemail
  • Caller ID with Name
  • Call Waiting
  • On Demand Call Records
  • Instant Billing Status
  • Forward on no Internet
  • Free In-Network Calls
  • Do not Disturb
  • Forward on Busy
  • Call Forwarding
  • 3 Way Calling
  • Caller ID Block
  • Black List
  • White List
  • Anonymous Call Rejection
  • Virtual Number
  • 2nd Phone Ringing
  • Local Number Portability

Nathtel Residential, Business Cloud phone and Hosted Call Center services do not include high-speed Internet or broadband service for end users. Federal universal service charges, E911 fees, state and local taxes, fees & surcharges and regulatory and compliance fees are billed monthly and are subject to change.



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