Hosted Switch Details

Customer Management

*  Add Customers
*  Generate numbers of customer and calling cards.
*  Prepaid and post-paid customers
*  Flexible Auto Account debit
*  Auto Refill
*  Credit Limit notifications by email
*  Bulk updates to customers
*  Multiple expiry options for cards.
*  Percentage discounts on a per customer basis
*  Customer history and CRM
*  Customer Grouping
*  Import from legacy calling card platforms
*  Customer Trouble Tickets and support management
*  Multi Currency support
*  Mass Mail delivery with customer grouping
*  Customisable mail templates for customer actions and events.
*  Call recording

Traffic Reporting

* Detailed CDR
* Margin and Mark-up per call
* Export to XML or CSV format
* Detailed reporting:

• Calls by User & by Destination
• Statistics by Trunk
• ASR, ALOC, CIC, Total Calls

* Reports based on DNID
* Profit and Loss reports
* Daily traffic reporting with Graphing
* Monthly Traffic comparison
* Detailed Dashboard giving at a glance statistics
* Customer Info
* Refill Information on time periods
* Payment info by Month
* Daily Call information

Calling Card and Call-back services

* PIN Authentication
* Caller ID authentication
* Auto Provisioning
* Attach Caller ID to Card automatically
* Flexible IVR,

• Balance IVR
• Rate to Destination,
• Time available to call to destination
• Custom Prompts

* Multi-language Support
* Caller ID Delivery
* Call-back A and B leg Billing
* Web, DID and ANI based call-back
* Follow on calls
* Caller ID manipulation via IVR
* Speed Dials
* Last number dialled

VoIP CPE Options

* IAX2 and SIP Protocol supported
* SIP over TCP for Microsoft OCS supported on request.
* Flexible VoIP Authentication methods:-

• Username and password
• IP Authentication
• 5+ digit prefix authentication

* Caller ID Manipulation
* Multiple Codecs
* Multiple VoIP CPE per customer account

Rating Engine

* Selection of Rates based on Least Cost Routing or Least Cost Dialling
* Automatic selection of route across multiple carriers.
* Carrier rates for Carrier reconciliation and accounting.
* Sell Rates with multiple options, including stepped billing
* Bulk import of Rates
* Rate simulator
* Easy updating of existing rates via the merge facility
* Detailed searching, and bulk updates of rates
* LCR Export facility.
* Rate Simulator
* Selection of Rate-card based on:-

• DNID
• Caller ID

Supported Trunks

* VoIP Trunks:-

• SIP
• IAX
• H323 (on application)

* Line Cards

• Analogue
• PRI
• BRI
• GSM

* Failover Trunk
* Capacity Limits, with Failover
* Provider Grouping for carrier reconciliation

DID Delivery

* Billing options for DID based on subscription and/or dial out rate
* Free calls between customers.
* Calls between customers routed directly
* Deliver calls to customers via VoIP or via trunks.
* DHCP endpoints supported
* Failover destinations.
* Detailed Statistics
* DID Import Facility
* DIDX API

Billing, Invoicing & Payments

* Voucher based top-up system
* Customer Balance, with Debt control
* Detailed refill, payment, and transaction logs for customers and agents
* Multiple online payment methods
* Control and management of manual payments
* Invoices automatically generated monthly
* Manual preparation of invoices for ad-hoc payments
* Package offers, offering free minutes and calls to certain destinations
* Subscription packages

Agent Functionality

* Commission agents supported
* Assign different products to different agents
* Affiliate web based marketing, for online signup
* Agents have optional management and control over customers

• View, add create and delete
• Billing
• Call Reports
• Support Tickets
• Bulk Create
• Signup
• Customisable sign up screen.

* Credit customer account
* Purchase Credit from Admin for top-ups

Customer Interface

* Password Management
* Aide Memoire for SIP or IAX authentication
* Call History
* Payment History
* Voucher Input
* Invoice, and invoice payment via online payment provider
* Top-up online
* Purchase and manage DID
* Speed Dials
* Rate Card display and export
* Rate simulator
* Web based call-back
* Caller ID authentication
* Generate trouble Ticket
* Email Notifications for low balance
* Edit personal Information
* View and download recorded conversations
* Online Sign-up